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TERMS & CONDITIONS

These Terms are applicable to all Contracts of any kind made by (Aqua Hotel Resort & Spa) and apply to all reservations, bookings and agreements for accommodation, dining, function room hire and use of all services at The Aqua Hotel Resort & Spa.

Clients are invited to read these provisions and note their responsibilities, arrangements for payments, cancellation terms and limitations on the liability of Aqua Hotel Resort &Spa. The Contract is conditional on the payment of the Deposit.

- Definitions:

· “Proprietor”:

Means an individual or entity that accommodates guests against remuneration.

· “Guest”:

Means an individual that uses accommodation. Usually the guest is also the Party. Guests also include those persons that are accommodated together with such Party (e.g. family members, friends etc.).

· “Party”:

Means a domestic or foreign individual or entity that enters into an Accommodation Agreement as a Guest or for a Guest.

· “Accommodation Agreement”:

Means the agreement made between the Proprietor and the Party, the content of which are specified below.

· “Arrival’’:

Means the date on which the Services are to be provided or shall start to be provided by Aqua Hotel Resort & Spa;

· "Contract"

means the contract for the provision of the Services including these Terms as appropriate;

· "Services"

means the provision of accommodation, function room hire and/or supply of food and beverages and other Services by Aqua Hotel for the Client.

· "Terms"

means these terms and conditions.

· "Group"

a group booking comprises of  five double rooms or more and may also include other contracted services and use of Aqua Hotel’s facilities.

· "Event"

Means an event which takes place in one of the Hotel’s private dining rooms or suites.

Bookings

Guests may book in advance or on arrival. Rooms are subject to availability and the Company reserves the right to refuse any Booking for good reason. Although payment is generally required on departure, there may be occasions when the Guests are required to fully prepay or provide a deposit at the time of the Booking, or, on arrival at The Hotel.

Charges

The prices displayed on the website are a total for your requested stay. Any meals, service or VAT (at the current rate) are included only if specified. A minimum length of stay, deposit, cancellation charge and other conditions may apply to certain rates, as specified.

Price lists for additional items, such as Restaurant meals and Room Service, are on display at relevant locations within the Hotel and are available on request.

Payment

You will be asked to provide a credit card at the time of the Booking to secure your reservation. Where a deposit or full payment is required in advance; by Booking you are authorizing the debiting of the card provided. The Guest must pay all outstanding charges on departure from the Hotel.

Cancellation/ Non-Arrival

The cancellation policy varies according to the rate that is booked. Please refer to the individual full rate descriptions upon Booking or as stated in the following text:

All Best Available Rate products are cancellable without charge up to 2:00 p.m. local time on the day of arrival.

Cancellation and non-arrival charges apply after this time and will be charged to the credit / debit card supplied at the time of booking. The Company reserves the right to charge for one night’s accommodation per room booked if the above cancellation requirements are not met.

All Advance Purchase Rate products require full prepayment for the entire stay at the time of the Booking and are non-refundable and non-changeable. Prepayment is charged to the credit /debit card supplied at the time of the Booking. Cancellation or non-arrival will result in the forfeiture of your deposit.

Change of Booking Details

Reservations may be amended in line with the Booking conditions accepted at the time of the original reservation/s. Changes may be made subject to those conditions and any deposit / prepayment held is subject to those booking terms at the time of the original reservation.

Where the Booking permits, any change to the arrival date, departure date or room type is subject to availability at the time the change is requested and may result in a possible rate change.

Arrival and Departure

Guests may check-in at any time from 2.00 p.m. on the day of arrival. All rooms that have been secured by credit / debit card or prepaid at the time of booking will be held until 12.00 noon on the following day. Any non-secured reservation will be held until 4.00 p.m. on the day of arrival at which time the hotel is entitled to re-let the room, unless the guest has notified the hotel of a late arrival.

On the day of departure we kindly ask all guests to vacate their rooms by 12.00 noon (unless a later departure is stated as part of your booking). Late check-out after this time can be requested subject to availability and will be charged at an hourly rate at the discretion of the hotel.

Accessibility

Dependent on the individual needs of the Guest, a selection of specifically designed rooms is provided at each of our hotels.

Please contact our Call Centre on (Aqua support number) to discuss specific individual requirements and the availability of appropriate accommodation.

Leisure

Guests staying in a hotel with a leisure club may use that club throughout the duration of their stay. A condition of using the facilities is that you must comply with the club’s rules, a copy of which is available at the club reception.

Children less than 16 years of age must be accompanied by an adult at all times and may use the facilities until 6.00 p.m.,

permitted to use the gymnasium and children under 12 are not permitted to use the sauna, .

At certain times, facilities may become unavailable due to maintenance, adverse weather conditions or other reasons beyond our control. We will attempt to keep all hotel guests informed of these circumstances however this may not always be possible. If any facility is a significant reason for your choice of hotel, we would advise you to check directly with the hotel in advance of arrival.

Please note that there may be a local charge for the use of some facilities and if, in doubt, this should be checked directly with the hotel.

Parking

A hotel has its own car park, there free of charge available.

Hotel Events

Please be aware that at certain times throughout the year some of our hotels may host weddings, events and parties, which you may feel would be an intrusion on your break. Please contact the hotel directly in advance of your stay for further information.

 

 
 

Services

services that are available to guests staying at Aqua Hotel in Cairo, Egypt....

 
 

Latest News

New express speedboat diving in Tiran22 /01/ 2012

Now divers may reach the world-famous coral reefs of the Straits of Tiran in Sharm El Sheikh in less than 20 minutes via our new express speedboat service.

 
 

Hot Deals

The Resort offers one of a kind ambiance of romantic and cozy atmosphere, your best choice to a perfect holiday.